Delivery

Your order will be shipped curbside, ground via freight company (LTL). We will provide you with all necessary delivery information to prepare you for delivery, including: full carrier information, contact numbers and tracking numbers. A representative from the freight company will contact you to schedule a convenient date and time of delivery. It is the customer's responsibility to unload the doors from the back of the truck. Sometimes the truck driver will assist in removing the product from the truck, but they are not required to do so. Customer is responsible to inspect the freight for shortages or signs of damage upon receipt of goods while the driver is still present. If there is any freight damage the customer must refuse the freight and note "damage - refused delivery" on the freight company’s paperwork. If the customer finds any freight damage after the driver leaves it is the customer’s responsibility to file a freight claim with the freight company.

Delivery Address

Freight trucks are large and can often be actual tractor trailers. If you reside in a location where such a truck would not be able to get to you, please let us know prior to the shipment of your order. We are not responsible if you are required to make arrangements with the freight carrier to meet their truck at another location to obtain your order. If the delivery address is inaccessible or invalid, customer agrees to pay the purchase order amount and the additional delivery charges. Please provide a valid physical address during checkout. We do not ship to P.O. boxes or military APO/FPO addresses. Any change of address prior to delivery must be received in writing prior to shipping. Any changes made to the address and / or phone number after the order has been shipped is subject to an intercept and transportation fee, which is charged to us by the carrier.

Delivery Payments

We are responsible for making payments to the shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the drivers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that OBS will not refund such payments under any circumstances.

cancellation or modification

To cancel an order please contact customer service. We will do everything in our power to cancel an order before it has shipped. If an item has been shipped already or in the shipping prep stage, it is subject to our standard return policy including 25% restocking fee. Any change of delivery date or address must be received in writing and called in to our office within 6 hours of placing your order. All of our doors are shipped safely in a secure pallet system, specifically designed to protect your products.

limitation of liability

ACCEPTANCE OF SHIPMENT AND SIGNING THE DELIVERY RECEIPT BY THE CUSTOMER OR THE CUSTOMER'S REPRESENTATIVES IS AN ACKNOWLEDGMENT THAT:

MERCHANDISE DELIVERED IN SATISFACTORY CONDITION IN CONFORMITY WITH YOUR EXPECTATIONS.

RELEASES THE FREIGHT COMPANY AND OBS FROM ALL DAMAGE CLAIMS.

Please Note: If you have scheduled delivery and then no one is present to receive the order when the carrier arrives, a re-delivery fee will be charged that would need to be paid to us directly so the carrier can reschedule. It is important therefore that you adhere to the appointment that you made with the carrier and notify them of any changes as soon as possible.
Please Note: If you are unable to be successfully contacted to schedule delivery within two days once the local freight carrier is in possession of your order, daily storage fees will begin to be charged that you will be responsible for before the order can be delivered to you.
Shipping Damage: Very rarely are there any issues unless an item is damaged in transit. Damaged shipments should be refused or received with notation of apparent damage on the the freight company’s paperwork.

When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." on Freight Bill. If the package looks significantly damaged, you may refuse delivery. We will than replace any damaged doors in prompt fashion. Please contact Customer Service immediately if you see any damage. OBS IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE FREIGHT COMPANY`S DELIVERY RECEIPT. PLEASE ENSURE YOU INSPECT THE CONTENT OF YOUR ORDER BEFORE SIGNING THE DELIVERY FREIGHT RECEIPT. During unloading of the doors from the truck, OBS assumes no responsibility or liability for damage to the product, personal injury to someone or any other issue that may arise due to moving the product from the curbside to the inside space.

return of material

Upon delivery of Product, Buyer shall have seven (7) days to inspect Product and notify Seller, in writing, of any defective goods or other cause for rejection. Buyer agrees that seven (7) day period provides Buyer a reasonable opportunity to inspect the Product. Such notification shall identify each and every reason for any rejection of Product. Buyer’s failure to reject Product within such seven (7) day period shall constitute a waiver of Buyer’s inspection right and an unqualified and irrevocable acceptance of the Product by Buyer.

Product Availability

After processing your order we will email you within 1-3 business days the estimated ship date. We will notify you via email if a product's availability date changes. Please contact Customer Service for any additional information.