We believe you will be thrilled with the products you purchase from Overstock Building Supplies. That’s because we go out of our way to ensure that our quality and prices are unmatched. All of our products are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition. However, purchased items may need to be returned.
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
To request an RMA number online email us at: firstname.lastname@example.org
To request an RMA number by phone, call Customer Service at (513) 240-5428
Place the original package into its original packaging.
The RMA number must be clearly written on package.
We recommend you ship via insured common carrier service with a tracking number.
Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
A 25% restocking fee will be charged for all Product(s) that are returned/exchanged
Delivery fees are not refundable
All returned Product(s) must be in their original condition
Returns or exchanges must be received by us within 30 days of the date products are delivered
When Product(s) are sent back for return or exchange...The Purchaser(s) will be responsible for the cost of return shipping and assume liability for any damage incurred during the return transit.
Purchaser(s) responsible for making all arrangements associated with the return of your merchandise. Items must be received back in their original and unused condition. Any and all related parts and assembly instructions received must be included with the item.
Installing, staining or any other modifications to the door or frame will void ability to return.
We reserve the right to refuse service or cancel orders placed on this site by issuing a refund at anytime
Refunds will be issued by the same method of payment used for the original purchase.
Non Refund / No Exchange
The following products or orders are non-refundable/returnable:
Custom Made Doors and Products