×

Registration

Profile Informations

Login Datas

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

OBS Glass Warranty

Warranty Coverage

 

Subject to the condition, exclusions, and limitations stated herein, OBS warrants that its product is free from any defects in material and workmanship that renders its product unfit for its normal and recommended use. This warranty applies only to the original purchaser of the glass purchased directly from OBS.  This warranty does not extend to the ultimate consumer, and is not intended to be conveyed to the ultimate consumer. The period of warranty shall begin as of the date of purchase by the customer and shall extend for the product’s respective warranty period.

 

Exclusion

 

This warranty does not cover any of the following:

 
  • Any defects or damages arising out of and/or caused during shipment by common carriers, private transportation, or any other means of transportation.
  •  
  • Any defects or damages arising out of improper maintenance, installation, handling, cleaning, finishing, glazing, misuses, abuse, acts of God, accidents, and/or any other circumstances beyond the control of OBS.
  •  
  • Any product installed in or submitted to high heat condition, high moisture condition, high vibration, and/or extreme temperature changes.
  •  
  • Labor, shipping, or other charges incurred or claimed by the customer.
  •  

    Inspection and Discovery of Defect

     

    It is the customer’s responsibility to inspect the product immediately upon receipt of shipment. If a defect covered under this warranty is discovered upon such inspection, the customer shall immediately file a claim in accordance with the proper procedure as set forth below. OBS shall have no obligation with respect to any defect reasonably discoverable upon immediate inspection, when such defective product is installed ( or otherwise used ) prior to properly filing  a claim. If a defect is discovered after receipt of shipment but within the product’s warranty period, the customer shall immediately file a claim in accordance with the proper procedures as set forth below.

     

    Warranty Claim Procedures

     

    The customer must comply with the following procedures to make a proper claim under this warranty:

     
  • The customer must present a written claim to OBS within 30 days after discovering a defect. The written claim must be received within the product’s warranty period.
  • The customer must provide the following information in its written claim.
  • a) Adequate description of the claimed defect(s);
  • b) Identification of product design or pattern;
  • c) Date of purchase, place of purchase, purchase price, and date of delivery to customer.
  • The customer must, if requested by OBS, permit Specialty or its representative to inspect the product or if requested return product freight prepaid for inspection.
  •  

    Remedies

     
  • After receiving a valid claim, OBS has the option to a) repair the product or b) provide a replacement product ( or part, as appropriate ) of like kind and design.
  •  
  • Replacement of the insulated glass component of the product will result in the following charge to the customer based on a percentage of OBS then current wholesale price for a comparable product.
  •  
        

    Period after Purchase

      0 - 5 years
      6 - 8 years
      9 - 10 years
            
     

    Amount of Charge to Customer

      none
      25%
      50%
  • If OBS elects to provide a replacement product, the limited warranty on the replacement product will last for the balance of the warranty on the original product. If the customer fails to provide a satisfactory proof of the date of purchase, the date such product was manufactured shall be used.
  •  

    Disclaimer of Warranty

     

    OBS makes no other warranties, expressed or implied, statutory or otherwise, with respect to its product ( or any other replacement product ), including any warranties of merchant ability or fitness for a particular purpose, except to the extent provided herein.

     

    Limitation of Remedies.

     

    The remedies set forth above are the customer’s exclusive remedies for breach of warranty or negligence. In no case shall OBS be liable to the customer or any other person for any general, incidental, or consequential damages. UNLESS MODIFIED IN WRITING SIGNED BY BOTH OBS AND THE CUSTOMER, THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY RELATED TO THE PRODUCT, AND IT SUPERSEDES ALL EARLIER AGREEMENTS. NO EMPLOYEES OF OBS AND OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY ADDITIONAL WARRANTY. INVALIDATION OF ANY ONE OR MORE OF THE PROVISIONS OF THIS WARRANTY SHALL NOT INVALIDATE OR EFFECT ON OF THE OTHER PROVISIONS